Thank you for shopping with us! We strive to deliver the best quality products to your doorstep. To ensure a smooth experience and prevent misuse, our Refund and Replacement Policy is outlined below:

1. Returns Policy

We do not accept returns for products once delivered. Refunds and replacements will only be processed under specific conditions mentioned below.

2. Refund and Replacement Conditions

Refunds or replacements will be provided only in the following cases:

• Damaged Products: If the product is found torn or damaged upon opening.
• Incorrect Items: If an incorrect product was delivered.

3. Important Requirements

To be eligible for a refund or replacement, customers must:

1. Record a Video While Opening the Package:
   • The video must clearly show the package being opened from its sealed state.
   • The condition of the outer packaging and the product inside should be clearly visible.
2. Inspect the Package Before Acceptance:
   • If the package is delivered in a torn or tampered condition, please do not accept it. Notify the delivery agent immediately.

4. Submission of Claims

• Claims must be submitted within 48 hours of delivery via our customer support email or portal.
• Along with the claim, provide the following:
  • Opening video as proof.
  • Order ID and delivery details.
  • Clear photos of the product and packaging.

5. Refund/Replacement Decisions

• Refunds or replacements will be processed only after verifying the provided evidence.
• Claims without an opening video or with insufficient evidence will not be entertained.

6. Non-Refundable Cases

Refunds or replacements will not be provided for the following:

• Products damaged after delivery due to mishandling or improper use.
• Products without valid proof (e.g., opening video).
• Packages that were accepted despite being visibly tampered with or torn.
• Price Discrepancies: Refunds or replacements will not be provided based on comparisons with prices on e-commerce marketplaces or other platforms.

7. Final Decision

Our decision on refund or replacement eligibility will be final and binding.

Thank you for your understanding and cooperation. For any queries, please contact our support team at info@nivasam.shop